Author/Creator: Ellway, Benjamin - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Ellway, Benjamin

1. Design vs practice: How problematic call routing and rerouting restructures the call centre service system. Issue 4 (4th April 2016)

Authors:: Ellway, Benjamin
Journal:: International journal of operations & production management
Issue:: Volume 36:Issue 4(2016)
Page Start:: 408
Record Type:: Journal Article
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2. Operating without operations: how is technology changing the role of the firm?. (15th October 2018)

Authors:: Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul
Journal:: Journal of service management
Issue:: Volume 29:Number 5(2018)
Page Start:: 809
Record Type:: Journal Article
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3. Operating without operations: how is technology changing the role of the firm?. (7th September 2018)

Authors:: Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul
Journal:: Journal of service management
Issue:: Volume 29:Number 5(2018)
Page Start:: 809
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗