1. Impact of country effects on the performance of service firms. Issue 4 (17th August 2015) Authors: Elango, B; Wieland, Jamie R. Editors: Nelson Oly Ndubisi and Professor Rajan Nataraajan, Professor Journal: Journal of service management Issue: Volume 26:Issue 4(2015) Page Start: 588 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Service industry databook : understanding and analyzing sector specific data across 15 nations /: understanding and analyzing sector specific data across 15 nations. (2015) Authors: Elango, B Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Sticking to the social mission: Microinsurance in bottom of the pyramid markets. (July 2019) Authors: Elango, B; Chen, Stephen; Jones, Jim Journal: Journal of general management Issue: Volume 44:Number 4(2019) Page Start: 209 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗