1. An Innovative Uncertainty Management Framework to Support Contracting for Product-Service Availability. Issue 5 (29th August 2014) Authors: Erkoyuncu, John A; Roy, Rajkumar; Shehab, Essam; Kutsch, Elmar Editors: Kandampully, Jay; Duddy, Ria Journal: Journal of service management Issue: Volume 25:Issue 5(2014) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. CUSTOMER EXPECTATIONS OF REMOTE MAINTENANCE SERVICES IN THE MEDICAL EQUIPMENT INDUSTRY. Issue 5 (29th August 2014) Authors: Paluch, Stefanie Editors: Kandampully, Jay; Duddy, Ria Journal: Journal of service management Issue: Volume 25:Issue 5(2014) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Experience Psychology- A Proposed New Subfield of Service Management. Issue 5 (29th August 2014) Authors: Chase, Richard B; Dasu, Sriram Editors: Kandampully, Jay; Duddy, Ria Journal: Journal of service management Issue: Volume 25:Issue 5(2014) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Organizing complex engineering operations throughout the lifecycle: A service-centred view and case studies. Issue 5 (29th August 2014) Authors: Zhang, Yufeng; Zhang, Lihong Editors: Kandampully, Jay; Duddy, Ria Journal: Journal of service management Issue: Volume 25:Issue 5(2014) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗