Author/Creator: Dominique Lopes, Sergio - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Dominique Lopes, Sergio

1. Emotional intelligence or artificial intelligence– an employee perspective. Issue 4 (18th May 2020)

Authors:: Prentice, Catherine; Dominique Lopes, Sergio; Wang, Xuequn
Journal:: Journal of hospitality marketing & management
Issue:: Volume 29:Issue 4(2020)
Page Start:: 377
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

2. The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty. Issue 7 (2nd October 2020)

Authors:: Prentice, Catherine; Dominique Lopes, Sergio; Wang, Xuequn
Journal:: Journal of hospitality marketing & management
Issue:: Volume 29:Issue 7(2020)
Page Start:: 739
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗