1. Are employees' emotional labor strategies triggering or reducing customer incivility: a sociometer theory perspective. Issue 3 (12th January 2021) Authors: Zhan, Xiaojun; Luo, Wenhao; Ding, Hanyu; Zhu, Yanghao; Guo, Yirong Journal: Journal of service theory and practice Issue: Volume 31:Issue 3(2021) Page Start: 296 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗