1. How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior. Issue 2 (6th May 2014) Authors: Curth, Susanne; Uhrich, Sebastian; Benkenstein, Martin Journal: Journal of services marketing Issue: Volume 28:Issue 2(2014) Page Start: 147 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗