1. How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation. (October 2017) Authors: Crijns, Hannelore; Cauberghe, Veroline; Hudders, Liselot; Claeys, An-Sofie Journal: Computers in human behavior Issue: Volume 75(2017) Page Start: 619 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗