1. From third party to significant other for service encounters: a systematic review on third-party roles and their implications. (9th December 2020) Authors: Abboud, Liliane; As'ad, Nabila; Bilstein, Nicola; Costers, Annelies; Henkens, Bieke; Verleye, Katrien Journal: Journal of service management Issue: Volume 32:Number 4(2021) Page Start: 533 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗