1. Between hope and fear: developing social media guidelines. Issue 2 (13th February 2017) Authors: Opgenhaffen, Michaël; Claeys, An-Sofie Journal: Employee relations Issue: Volume 39:Issue 2(2017) Page Start: 130 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Debunking the myth of denial's effectiveness in crisis communication: context matters. Issue 4 (7th November 2016) Authors: Coombs, W. Timothy; Holladay, Sherry Jean; Claeys, An-Sofie Journal: Journal of communication management Issue: Volume 20:Issue 4(2016) Page Start: 381 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation. (October 2017) Authors: Crijns, Hannelore; Cauberghe, Veroline; Hudders, Liselot; Claeys, An-Sofie Journal: Computers in human behavior Issue: Volume 75(2017) Page Start: 619 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Organizational Crisis Communication: Suboptimal Crisis Response Selection Decisions and Behavioral Economics. Issue 3 (4th March 2019) Authors: Claeys, An-Sofie; Coombs, W Timothy Journal: Communication theory Issue: Volume 30:Issue 3(2020) Page Start: 290 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Shaping Attributions of Crisis Responsibility in the Case of an Accusation: The Role of Active and Passive Voice in Crisis Response Strategies. (January 2023) Authors: Fannes, Gijs; Claeys, An-Sofie Journal: Journal of language and social psychology Issue: Volume 42:Number 1(2023) Page Start: 3 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. The Organizational Voice: The Importance of Voice Pitch and Speech Rate in Organizational Crisis Communication. (October 2019) Authors: De Waele, Aurélie; Claeys, An-Sofie; Cauberghe, Verolien Journal: Communication research Issue: Volume 46:Number 7(2019) Page Start: 1026 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. The power of empathy: the dual impacts of an emotional voice in organizational crisis communication. Issue 3 (3rd May 2020) Authors: De Waele, Aurélie; Schoofs, Lieze; Claeys, An-Sofie Journal: Journal of applied communication research Issue: Volume 48:Issue 3(2020) Page Start: 350 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. The power of empathy: the dual impacts of an emotional voice in organizational crisis communication. Issue 3 (3rd May 2020) Authors: De Waele, Aurélie; Schoofs, Lieze; Claeys, An-Sofie Journal: Journal of applied communication research Issue: Volume 48:Issue 3(2020) Page Start: 350 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Why practitioners do (not) apply crisis communication theory in practice. Issue 5 (1st November 2016) Authors: Claeys, An-Sofie; Opgenhaffen, Michaël Journal: Journal of public relations research Issue: Volume 28:Issue 5/6(2016) Page Start: 232 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Won't we scare them? The impact of communicating uncontrollable risks on the public's perception. Issue 3 (15th March 2016) Authors: De Vocht, Melanie; Claeys, An-Sofie; Cauberghe, Verolien; Uyttendaele, Mieke; Sas, Benedikt Journal: Journal of risk research Issue: Volume 19:Issue 3(2016) Page Start: 316 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗