1. A technology roadmap study on omni-channel library. Issue 5 (1st November 2019) Authors: Yu, Hueiju; Chang, Yu-Ting; Chu, Chih-Ying Journal: Electronic library Issue: Volume 37:Issue 5(2019) Page Start: 784 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A technology roadmap study on omni-channel library. Issue 5 (7th October 2019) Authors: Yu, Hueiju; Chang, Yu-Ting; Chu, Chih-Ying Journal: Electronic library Issue: Volume 37:Issue 5(2019) Page Start: 784 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Engaging customers with employees in service encounters: Linking employee and customer service engagement behaviors through relational energy and interaction cohesion. (30th March 2020) Authors: Liang, Haw-Yi; Chu, Chih-Ying; Lin, Jiun-Sheng Chris Journal: Journal of service management Issue: Volume 31:Number 6(2020) Page Start: 1071 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Engaging customers with employees in service encounters: Linking employee and customer service engagement behaviors through relational energy and interaction cohesion. (31st March 2020) Authors: Liang, Haw-Yi; Chu, Chih-Ying; Lin, Jiun-Sheng Chris Journal: Journal of service management Issue: Volume 31:Number 6(2020) Page Start: 1071 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗