1. Improving service quality by capitalising on an integrated Lean Six Sigma methodology. (30th March 2006) Authors: Su, Chao-Ton; Chiang, Tai-Lin; Chang, Che-Ming Journal: International journal of six sigma and competitive advantage Issue: Volume 2:Number 1(2006) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗