31. User experience sharing: Understanding customer initiation of value co-creation in online communities. (5th March 2018) Authors: Chen, Tom; Drennan, Judy; Andrews, Lynda; Hollebeek, Linda D. Journal: European journal of marketing Issue: Volume 52:Number 5/6(2018) Page Start: 1154 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
32. Working consumers' psychological states in firm-hosted virtual communities. (14th June 2019) Authors: Leo, Wei Wei Cheryl; Chou, Cindy Yunhsin; Chen, Tom Journal: Journal of service management Issue: Volume 30:Number 3(2019) Page Start: 302 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
33. Working consumers' psychological states in firm-hosted virtual communities. (15th August 2019) Authors: Leo, Wei Wei Cheryl; Chou, Cindy Yunhsin; Chen, Tom Journal: Journal of service management Issue: Volume 30:Number 3(2019) Page Start: 302 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗