1. An innovative service quality evaluation and improvement model. Issue 3 (12th March 2018) Authors: Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton Journal: Service industries journal Issue: Volume 38:Issue 3/4(2018) Page Start: 228 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗