1. Using beta regression to explore the relationship between service attributes and likelihood of customer retention for the container shipping industry. (August 2017) Authors: Chen, Kee Kuo; Chiu, Rong-Her; Chang, Ching-Ter Journal: Transportation research Issue: Volume 104(2017) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗