1. A cross-cultural perspective on consumer perceptions of service failures' severity: a pilot study. Issue 4 (11th November 2014) Authors: Zourrig, Haithem; Hedhli, Kamel; Charles Chebat, Jean Journal: International journal of quality and service sciences Issue: Volume 6:Issue 4(2014) Page Start: 238 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗