1. Time needed to resolve patient complaints and factors influencing it: a cohort study. (4th April 2018) Authors: Lee, Jonathan; Loh, Tze Ping; Ong, David Eng Hui; Caleb, Michael George; Lim, Aymeric Yu Tang; Manning, Peter George Journal: International journal for quality in health care Issue: Volume 30:Number 7(2018:Sep.) Page Start: 571 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗