1. The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: a consumer perspective. Issue 9 (19th August 2014) Authors: Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul Editors: Lee, Nick; Hausman, Angela Journal: European journal of marketing Issue: Volume 48:Issue 9/10(2014) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗