Author/Creator: Bergel, Maxi - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Bergel, Maxi

1. The impact of switching costs on customer complaint behavior and service recovery evaluation. Issue 4 (8th August 2018)

Authors:: Bergel, Maxi; Brock, Christian
Journal:: Journal of service theory and practice
Issue:: Volume 28:Issue 4(2018)
Page Start:: 458
Record Type:: Journal Article
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2. The impact of switching costs on customer complaint behavior and service recovery evaluation. Issue 4 (9th July 2018)

Authors:: Bergel, Maxi; Brock, Christian
Journal:: Journal of service theory and practice
Issue:: Volume 28:Issue 4(2018)
Page Start:: 458
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

3. The role of customer engagement facets on the formation of attitude, loyalty and price perception. Issue 7 (12th December 2019)

Authors:: Bergel, Maxi; Frank, Phillip; Brock, Christian
Journal:: Journal of services marketing
Issue:: Volume 31:Issue 7(2017)
Page Start:: 890
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

4. The role of customer engagement facets on the formation of attitude, loyalty and price perception. Issue 7 (25th November 2019)

Authors:: Bergel, Maxi; Frank, Phillip; Brock, Christian
Journal:: Journal of services marketing
Issue:: Volume 33:Issue 7(2019)
Page Start:: 890
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

5. Visitors' loyalty and price perceptions: the role of customer engagement. Issue 7 (11th June 2019)

Authors:: Bergel, Maxi; Brock, Christian
Journal:: Service industries journal
Issue:: Volume 39:Issue 7/8(2019)
Page Start:: 575
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗