1. Delight and the grateful customer: beyond joy and surprise. Issue 1 (9th January 2017) Authors: Ball, Joan; Barnes, Donald C. Journal: Journal of service theory and practice Issue: Volume 27:Issue 1(2017) Page Start: 250 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule. Issue 2 (3rd April 2017) Authors: Aksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan Journal: International journal of bank marketing Issue: Volume 35:Issue 2(2017) Page Start: 205 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. More than a feeling? Toward a theory of customer delight. (5th May 2020) Authors: Parasuraman, A.; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy Lee; Zaki, Mohamed Journal: Journal of service management Issue: Volume 32:Number 1(2021) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Pandemic pains to Instagram gains! COVID-19 perceptions effects on behaviours towards fashion brands on Instagram in Sub-Saharan Africa: Tech-native vs non-native generations. Issue 8 (17th November 2022) Authors: Mahmoud, Ali B.; Ball, Joan; Rubin, Daniel; Fuxman, Leonora; Mohr, Iris; Hack-Polay, Dieu; Grigoriou, Nicholas; Wakibi, Aziz Journal: Journal of marketing communications Issue: Volume 28:Issue 8(2022) Page Start: 864 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule. (May 2016) Authors: Aksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan Journal: Journal of creating value Issue: Volume 2:Number 1(2016) Page Start: 92 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. The interplay of customer experience and commitment. Issue 2 (10th April 2017) Authors: Keiningham, Timothy; Ball, Joan; Benoit (née Moeller), Sabine; Bruce, Helen L.; Buoye, Alexander; Dzenkovska, Julija; Nasr, Linda; Ou, Yi-Chun; Zaki, Mohamed Journal: Journal of services marketing Issue: Volume 31:Issue 2(2017) Page Start: 148 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗