1. An Industry/Academic Perspective on Customer Success Management. (February 2020) Authors: Hochstein, Bryan; Rangarajan, Deva; Mehta, Nick; Kocher, David Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 3 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Firm Actions to Develop an Ambidextrous Sales Force. (February 2020) Authors: Panagopoulos, Nikolaos G.; Rapp, Adam; Pimentel, Michael A. Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 87 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls. (February 2020) Authors: Becker, Jan U.; Spann, Martin; Barrot, Christian Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 53 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance. (February 2020) Authors: Tremblay, Michel Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 70 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. List of Reviewers for the Special Issue of the Journal of Service Research. (February 2020) Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 105 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research. (February 2020) Authors: de Ruyter, Ko; Keeling, Debbie Isobel; Yu, Ting Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 13 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value. (February 2020) Authors: Mullins, Ryan; Agnihotri, Raj; Hall, Zachary Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 33 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. The Intersection of Service and Sales: The Increased Importance of Ambidexterity. (February 2020) Authors: Rapp, Adam; Baker, Thomas L.; Hartmann, Nathaniel N.; Ahearne, Michael Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 8 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity. (February 2020) Authors: Hughes, Douglas E.; Ogilvie, Jessica L. Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 22 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗