1. An examination of frontline employee–customer incidental similarities in service failure and recovery contexts. Issue 6 (3rd March 2023) Authors: Lindsey‐Hall, Kristina K.; Jaramillo, Susana; Baker, Thomas L.; Bachrach, Daniel G. Journal: Psychology & marketing Issue: Volume 40:Issue 6(2023) Page Start: 1047 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Antecedents and consequences of liking in retail service relationships in China and Greece. Issue 3 (June 2017) Authors: Abosag, Ibrahim; Baker, Thomas L.; Hall, Kristina Lindsey; Voulgari, Aliki-Dimitra; Zheng, Xiaoyuan Journal: International business review Issue: Volume 26:Issue 3(2017:Jun.) Page Start: 566 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness. Issue 3 (9th November 2020) Authors: Lindsey-Hall, Kristina K.; Jaramillo, Susana; Baker, Thomas L.; Arnold, Julian M. Journal: Journal of services marketing Issue: Volume 35:Issue 3(2021) Page Start: 367 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. FROM GUCCI TO GREEN BAGS: CONSPICUOUS CONSUMPTION AS A SIGNAL FOR PRO-SOCIAL BEHAVIOR. Issue 4 (2nd October 2018) Authors: Johnson, Catherine M.; Tariq, Ayesha; Baker, Thomas L. Journal: Journal of marketing theory and practice Issue: Volume 26:Issue 4(2018) Page Start: 339 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?. (15th October 2018) Authors: Fehrer, Julia A.; Benoit, Sabine; Aksoy, Lerzan; Baker, Thomas L.; Bell, Simon J.; Brodie, Roderick J.; Marimuthu, Malliga Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 859 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?. (5th September 2018) Authors: Fehrer, Julia A.; Benoit, Sabine; Aksoy, Lerzan; Baker, Thomas L.; Bell, Simon J.; Brodie, Roderick J.; Marimuthu, Malliga Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 859 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Introduction to the special issue on the intersection of professional selling and service. Issue 1 (2nd January 2017) Authors: Rapp, Adam; Baker, Thomas L. Journal: Journal of personal selling & sales management Issue: Volume 37:Issue 1(2017) Page Start: 4 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Responding to service failures with prevention framed donations. Issue 5 (28th August 2019) Authors: Alhouti, Sarah; Wright, Scott A.; Baker, Thomas L. Journal: Journal of services marketing Issue: Volume 33:Issue 5(2019) Page Start: 547 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX). Issue 1 (2nd January 2016) Authors: Lindsey Hall, Kristina K.; Baker, Thomas L.; Andrews, Martha C.; Hunt, Tammy G.; Rapp, Adam A. Journal: Journal of marketing theory and practice Issue: Volume 24:Issue 1(2016) Page Start: 23 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. The Intersection of Service and Sales: The Increased Importance of Ambidexterity. (February 2020) Authors: Rapp, Adam; Baker, Thomas L.; Hartmann, Nathaniel N.; Ahearne, Michael Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 8 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗