1. Linking ability-enhancing HR practices, customer satisfaction and emotional intelligence: insight from the banking sector. (13th August 2019) Authors: Azhar, Sarah; Naqvi, Syed M. Imran Haider; Rashid, Muhammad Amir; Imran, Asma Journal: Middle East journal of management Issue: Volume 6:Number 6(2019) Page Start: 746 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗