1. A Longitudinal Study on Quality of Experience (QoE) measures to predict customer's Likelihood to Recommend (L2R) a service. (November 2019) Authors: Azad, Amin; Chignell, Mark; Zucherman, Leon Journal: Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting Issue: Volume 63:Part 1(2019) Page Start: 148 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Studying Robot Vacuums Using Online Retailer Reviews to Understand Human-Automation Interaction. (September 2021) Authors: Carames, Kenan; Mui, Kinting; Azad, Amin; Giang*, Wayne C.W. Journal: Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting Issue: Volume 65:Part 1(2021) Page Start: 1029 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗