1. Dynamic process modelling of patients' no-show rates and overbooking strategies in healthcare clinics. (1st January 2012) Authors: Al-Aomar, Raid; Awad, Mahmoud Journal: International journal of engineering management and economics Issue: Volume 3:Number 1/2(2012) Page Start: 3 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗