1. Customer Journey Value: A Conceptual Framework. (May 2023) Authors: Hollebeek, Linda D.; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, René; Clark, Moira K. Journal: Journal of creating value Issue: Volume 9:Number 1(2023) Page Start: 8 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗