1. Building loyalty in e-commerce: Impact of business and customer characteristics. Issue 1 (3rd April 2018) Authors: Swaminathan, Srinivasan; Anderson, Rolph; Song, Lei Journal: Journal of marketing channels Issue: Volume 25:Issue 1/2(2018) Page Start: 22 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗