1. An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses. Issue 1 (12th February 2018) Authors: Alsaggaf, Mohammed Ahmad; Althonayan, Abraham Journal: Journal of enterprise information management Issue: Volume 31:Issue 1(2018) Page Start: 194 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗