1. Enhancing patient flow in emergency department (ED) using lean strategies–an integrated voice of customer and voice of process perspective. Issue 1 (24th July 2020) Authors: Alowad, Ali; Samaranayake, Premaratne; Ahsan, Kazi; Alidrisi, Hisham; Karim, Azharul Journal: Business process management journal Issue: Volume 27:Issue 1(2021) Page Start: 75 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗