1. People resistance in TQM implementation: a qualitative study on Malaysian universities. (14th January 2008) Authors: Ali, Noor Azman; Zairi, Mohamed; Mahat, Fauziah Journal: International journal of productivity and quality management Issue: Volume 3:Number 1(2008) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗