1. A framework of outsourcing relationship marketing: a focus on the Malaysian hotel industry. (3rd February 2010) Authors: Abdul-Rahman, Maria; Kamarulzaman, Yusniza Journal: International journal of electronic customer relationship management Issue: Volume 4:Number 1(2010) Page Start: 4 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗