1. Switching costs impact on customer retention in telecommunication: An exploratory study in Lebanon. Issue 3 (September 2017) Authors: Thoumy, Mira; Abdallah, Elie Journal: Competition and regulation in network industries Issue: Volume 18:Issue 3/4(2017) Page Start: 198 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗